Tng99 Privacy Policy – Data Protection & Personal Information

1Introduction

Tng99 ("we", "Platform", or "company") is fully committed to protecting the privacy and data security of every member. This Privacy Policy is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards.

We understand that your trust is our most valuable asset. Every decision related to data handling is made with your interests and security as a member as our top priority. This policy applies to all users of the tng99 website, our mobile app, and any related services we offer.

Please take the time to read this document carefully, as it contains important information about how we handle your data and the rights you hold regarding that information.

2Information We Collect

Tng99 collects various types of information to enable us to provide a secure, efficient, and responsible service. The information we collect falls into several main categories:

We only collect information that is strictly necessary for the stated purposes. Sensitive information such as identity documents is stored with a higher level of encryption and restricted access.

3How We Use Your Data

The information we collect is used responsibly for the following purposes:

• Account management: Creating, verifying, and maintaining your account so it remains secure and fully functional.
• Transaction processing: Processing deposits, withdrawals, and any financial activity related to your account.
• KYC & regulatory compliance: Meeting identity verification requirements and complying with anti-money laundering (AML) regulations set by the relevant authorities.
• Platform security: Detecting and preventing fraud, unauthorised access, and any suspicious activity on the platform.
• Customer support: Addressing your enquiries, complaints, and support requests more quickly and accurately.
• Service improvement: Analysing usage patterns to enhance your gaming experience and our platform interface.
• Marketing communications: Sending promotions, special offers, and platform updates — subject to your communication preferences.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and provide appropriate support.

4Information Sharing

Tng99 does not sell, rent, or disclose your personal information to third parties for marketing purposes without your explicit consent. However, there are specific situations where we may need to share your information, namely:

• Service providers: Third parties that assist us in platform operations, such as payment processors, cloud service providers, and identity verification companies. All such vendors are bound by strict confidentiality agreements.
• Regulatory authority: When required by Malaysian law or a valid court order, we will disclose the necessary information to the relevant authorities.
• Fraud prevention: Sharing information with fraud prevention agencies or other industry platforms to protect all parties from financial crime.
• Business transfers: In the event of a merger, acquisition, or sale of company assets, user information may be transferred as part of that process, with advance notice provided to you.

5Data Security

Protecting your data is more than a legal obligation for us — it is a commitment we take seriously every day. tng99 implements multiple layers of technical and organisational safeguards to keep your data secure at all times:

• 256-bit SSL encryption: All data transmitted between your device and our servers is encrypted using the latest TLS protocol, ensuring no third party can intercept your information in transit.
• Layered access control: Only authorized personnel with a clear business need may access members' personal data. All access is logged and continuously monitored.
• Secure server infrastructure: Your data is stored in certified data centers with comprehensive physical and digital protection, including firewalls, intrusion detection systems, and regular backups.
• Regular security testing: We conduct regular penetration testing and security audits by independent experts to identify and address any system vulnerabilities.
• Two-factor authentication (2FA): Members are encouraged to enable 2FA for an added layer of protection on their account.

While we take all reasonable precautions, no system can guarantee absolute security. Should any data breach occur that may affect you, we will notify you within the timeframe required by law.

6Cookies & Tracking Technologies

Tng99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance Cookies: Helping us understand how users interact with the platform for continuous improvement purposes.
• Functional Cookies: Saving your preferences such as language, display settings, and game choices to deliver a more personalised experience.
• Analytics Cookies: Used to collect anonymous statistical data on platform usage patterns for internal analytics purposes.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some features on our platform.

7International Data Transfers

In some situations, your personal data may be processed or stored outside Malaysia, for example on cloud servers located in other countries. Such transfers only take place when:

• The recipient country provides a level of data protection equivalent to that of Malaysia.
• Appropriate data transfer agreements have been finalised between tng99 and the data recipient.
• The transfer is necessary for the performance of a contract between you and tng99.

We ensure that any international data transfers comply with Malaysia's PDPA requirements, and we will not transfer your data to countries without adequate data protection without additional safeguards in place.

8Your Rights Regarding Personal Data

Under Malaysia's PDPA and our policy, you have the following rights regarding the personal data we hold:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You may request that we correct any information that is inaccurate or incomplete.
• Right to Withdraw: You may withdraw consent for certain data processing at any time, subject to legal requirements.
• Right to Restriction: You may request that we restrict the processing of your data under certain circumstances.
• Right to Object: You may object to the processing of your data for direct marketing purposes.

9Data Retention & Deletion

Tng99 retains your personal data for as long as your account is active or as long as needed to provide services to you. Following account closure, we retain certain records for periods required by Malaysian law for compliance, tax, and audit purposes.

In general, data retention periods are as follows:

• Financial transaction records: Minimum 7 years from the date of transaction.
• Identity verification documents (KYC): Minimum 5 years after account closure.
• Customer support communication logs: 2 years from the date of communication.
• Anonymous analytics data: May be retained indefinitely as it contains no personally identifiable information.

Once the retention period expires, your data will be securely deleted or anonymized so it can no longer be associated with you.

10Privacy Policy Amendments

Tng99 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. Any material changes will be communicated to you via:

• Email notification to the address registered in your account.
• A prominent notice on the homepage of the tng99 website or mobile app.
• A pop-up notification will appear at your next login after any changes take effect.

Continued use of the tng99 platform after the effective date of any amendment constitutes your acceptance of the updated policy. If you do not agree with the changes, you have the right to close your account before the effective date.

11Contact Us

If you have any questions, concerns, or wish to exercise your privacy rights, tng99's Data Protection Officer (DPO) team is here to help:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon on our platform.
• DPO Email: [email protected] (response within 5 business days)
• FAQ: Visit the FAQ us for quick answers on privacy and account security.

We treat every privacy-related inquiry seriously and are committed to providing accurate and satisfactory responses within the stipulated timeframe.